FAQ

IS THERE A FEE FOR RETURNS?

A flat fee of $7.00 will be charged for each return shipment to the original form of payment.

CAN I CANCEL OR MAKE CHANGES TO MY ORDER?

Order Modifications and Cancellations:

Due to our marketplace model, changes or cancellations to orders may not always be possible once your order has been finalized.

However, we understand that situations can change. We'll do our best to accommodate adjustments to unshipped orders. Just reach out to our support team as soon as possible.

For orders that have already shipped:

• Cancellations are unfortunately not possible.
• Our support team is happy to assist with returns! Please note that some items marked as "Final Sale" may not be eligible for return.

We recommend double-checking your order details before finalizing it to avoid any inconvenience.

If you want to cancel or make changes to your order, please reach out to our support team.

 HELP! I NEVER RECEIVED MY PACKAGE.

Missing Package? We've Got You Covered!

If your tracking information shows "delivered" but your package seems to have vanished, don't worry! Here are some quick tips to help you locate it before contacting us:

Check the tracking number to confirm that the package was delivered to your address and not a nearby Access Point. Confirm that there are no activity log updates on the tracking number that stat the item was returned to the sender. If you live in a house, check around your property thoroughly.

Package Security and Delivery Options:

Discreet Package Placement: Sometimes, couriers may leave your package in a secure location on your property to minimize the risk of theft. Be sure to check around your doorstep, porch, or other sheltered areas for the package.

Neighborly Check-in: If you haven't found your package, it can't hurt to ask your neighbors if they might have seen it delivered in error.

Building Management and Concierge Services:

If you live in a building with a concierge or mailroom, be sure to check with them first. They might be holding onto your package for safekeeping.

Loss Claims and Time Limits:

We understand that packages can go missing sometimes. We're happy to help you file a claim for a lost package, regardless of when you notice it's missing. However, to ensure a smoother resolution, please keep in mind that claims filed more than 30 days after the package was marked as delivered may have limited options for refunds or replacements.

If you are still unable to locate the package after completing the above checks, please reach out to us within 30 days of the item being marked delivered.

 HOW MUCH DO YOU CHARGE FOR SHIPPING?

Add an answer his pleased to provide simple and affordable flat rate shipping options to all U.S. states. Domestic ground shipping is free for orders over $100 and the item(s) being ordered all must be able to ship via traditional ground shipping for this promotion to apply. Orders over $100 that do not ship via domestic ground shipping (expedited orders, large

parcel items, medium parcel items, freight delivery, and items that ship from outside of the United States) may include a small fee.ere.

HOW IS YOUR BRAND SUSTAINABLE?

Our clothing is made from organic and/or recycled fabrics and 100% recycled materials.

We carefully choose factories based on their commitment to sustainability and fair business practices. Our fabrics and construction ensure top-notch quality and durability. Additionally, our packaging is crafted from recycled materials, including post-consumer waste.

CAN'T FIND WHAT YOU'RE LOOKING FOR?

Feel free to email us to share your concerns, and a member of our Customer Service team will respond promptly. Don't forget to include your order number, if applicable.

How are Kanyah's organic cotton dresses sustainable?

Sustainability lies at the heart of Kanyah's ethos. Our organic cotton dresses are meticulously crafted from responsibly sourced materials and produced using eco-conscious methods. We uphold sustainability every step of the way, from raw material procurement to packaging and shipping.

Who creates the block prints featured on Kanyah's clothing?

Our clothing showcases intricate block prints painstakingly created by talented artisans in India. We maintain a close partnership with these artisans, guaranteeing fair compensation and offering assistance to their communities. Each block print reflects their exceptional skill and commitment to preserving time-honored techniques.

What sizes are available for Kanyah's clothing, and how do I choose the right size for my child?

Designed for girls aged 2-14 years, our clothing line offers a wide range of sizes. To ensure the perfect fit for your child, we suggest consulting our comprehensive size guide, featuring detailed measurements for each age bracket. For additional assistance, our dedicated customer support team is on standby to assist you in finding the ideal size.